Refund policy

Refund Policy

Last Updated: April 15, 2026

At Luxe Jersey, We want you to be happy with your purchase. If for any reason you're not fully satisfied, we have a simple return in place to help.

Order Cancellations

You may cancel your order within 24 hours of placing it by reaching out to us at nbaliawears259@gmail.com Please be sure to include your order number in your message.

Beyond this window, cancellation cannot be guaranteed as your order may have already entered processing. Once an order has been shipped, cancellation is no longer an option.

If your order has already been dispatched, you may return the product after delivery following the guidelines in this Return & Refund Policy.

30 - Day Easy Returns

You have 30 days from the date your order is delivered to initiate a return.

To be eligible for a return, items must be:

Unused
In their original condition
Returned with all original packaging, tags, and accessories

Our support team will guide you through every step of the process.

Restocking Fee: $0 - we do not apply any restocking fees.

Return Policy Overview

Return Window: 3o days from the sate your order is delivered
Condition: Products must be unused and in original
Easy Returns: Our Support team will walk you through the entire process
Restocking Fee: None

Return Costs

Defective or incorrect Products

There is no cost to the customer if the item:

Is not what was ordered
Was damaged during shipping
Has any type of defect

Customer Remorse (Change of MInd)

The customers is responsible for actual return shipping costs If:

An incorrect item was selected
The item does not fit as expected
The item is no longer needed

Original shipping charges are non-refundable

How to Return an Item

Contact Us: Send an email to nbaliawears259@gmail.com with your order number and the reason for your return.
Repack Your Item: Place the item back in its original packaging securely, making sure all accessories, tags, and documents are included.
Send it Back: Drop off your packages at your nearest shipping carrier location following the instruction provided in your return authorization email.

Refund Process

Inspection: Once your return is received by Opus Appliances, the item will be inspected to confirm it meets our return conditions.
Refund Timeline: After the inspection is complete, your refund will be processed. Please allow up to 7 business days for the refund to show on your original payment method, depending on your bank or provider.

Exchanges

We accept exchanges. If you would like to exchange your item for a different size, color, or product, please contact us at nbaliawears259@gmail.com and we will assist you with a quick exchange.

Order Not Delivered

If your order hasn't arrived within the expected delivery timeframe, please contact us at nbaliawears259@gmail.com with your order number. We will look into the matter with the shipping carrier. If the package is confirmed as lost, we will provide a full refund to your original payment method or ship a replacement at no extra cost to you.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. These products will be clearly marked as non-returnable on their product pages

Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Updates will be posted on this page with a revised Last Updated date. We recommend reviewing this policy from time to time. Continued use of our site after any modifications constitutes your acceptance of the revised policy.